Billing Policy

Welcome to Vestivium. We want to ensure that our billing process is as clear and transparent as possible. By placing an order with us, you agree to the following billing terms and conditions:

1. Payment Confirmation

Instant Billing: Your chosen payment method will be charged in full at the time you place your order.

Order Confirmation: Once your payment is successfully processed, you will receive an automated order confirmation email. Please keep this for your records.

2. Pricing Transparency (No Hidden Fees)

All-Inclusive Pricing: We operate on a "What You See Is What You Pay" basis.

Duties & Taxes Included: For international orders, all import duties, VAT, and customs fees are fully covered by us. You will not be billed for any additional charges upon delivery.

Shipping Fees: Any applicable shipping costs will be clearly calculated and displayed before you finalize your purchase.

3. Currency and Exchange Rates

Base Currency: All transactions are processed in USD.

Currency Conversion: If you are shopping from a country with a different local currency, the final amount may vary slightly based on the exchange rate used by your bank or credit card provider at the time of the transaction.

4. Billing Information Accuracy

Verification: To prevent fraud and ensure successful delivery, your billing name and address must match those of the credit card or payment account used for purchase.

Right to Cancel: We reserve the right to cancel any order that does not pass our automated fraud verification system or if we detect suspicious billing activity.

5. Refunds and Reversals

Processing Time: Approved refunds are processed back to the original payment method used during checkout.

Timeline: While we issue refunds immediately upon approval, it may take 5-10 business days for the credit to appear on your bank statement, depending on your financial institution.

6. Billing Inquiries

If you notice any discrepancies or have questions regarding a charge on your statement, please contact us immediately before initiating a chargeback with your bank. We are committed to resolving all billing issues amicably.