Warranty Policy

Thank you for choosing Vestivium. We are committed to delivering high-quality products and dependable after-sales service. Below is the updated warranty coverage and duration for each component:

1. Warranty Coverage & Period
Component Warranty Period
Grill Body/Hood Top Cover/Housing 5 Years
Stainless Steel Grill Grate Limited Lifetime
Round Tube Stainless Steel Burner
(SERA Series)		 2 Years
Cast Steel Stainless Steel Burner (AEVA/ROMA Series) 5 Years
Flame Deflector (Flame Divider)/Grilling Plate 2 Years
Infrared Side Burner/Rear Burner 2 Years
Valve Body/Manifold 2 Years
Rotisserie Kit (Motorized) 2 Years
Cooking Grates 5 Years
Ignition/Electronics/Lighting 1 Years
Electric Rotisserie Spit 2 Years
Cabinet Frame 5 Years
Stone Countertop/Sink and Faucet 2 Years
Door Panels/Drawers/Slide Rails 2 Years
Refrigerator

Entire unit: 1 Years;

Compressor: 3 Years


2. Warranty Terms
  1. The warranty period begins from the date of purchase.
  2. During the warranty period, Vestivium will provide free repair or replacement for defects caused by manufacturing or material issues.
  3. The warranty does not cover:
    • Damage caused by misuse, abuse, or accidents
    • Improper installation or operation not in accordance with the manual
    • Normal wear and tear (e.g., scratches, discoloration)
    • Unauthorized repairs or modifications
3. After-Sales Service

To request warranty service, please provide:

  • Proof of purchase
  • Product model
  • Description of the issue and relevant photos

Please contact the official Vestivium customer support team, and we will assist you promptly.