Return & Refund Policy

At Vestivium, we take pride in the quality of our modular outdoor kitchen products. Because our items are large, heavy, and often shipped by freight, our return and refund policy follows industry standards for outdoor kitchen and cabinet systems. Please review this policy carefully before placing an order.

  1. Return Eligibility

Returns may be accepted within 30 days of delivery for eligible items only.

To qualify for a return:

  • The item must be unused, uninstalled, and in original condition

  • The item must be in original packaging

  • The item must not be assembled, mounted, or modified

  • A return authorization must be issued by Vestivium before the item is shipped back

  1. Non-Returnable Items

The following items are not eligible for return:

  • Custom or made-to-order products

  • Special configurations or bulk orders

  • Clearance or final sale items

  • Used or damaged items not caused by shipping

  • Products returned without authorization

  1. Return Authorization Required

All returns must be approved in advance.

To request a return, please contact us with:

  • Order number

  • Photos of the product

  • Reason for return

If approved, we will provide return instructions and the return address.

Unauthorized returns may be refused.

  1. Return Shipping & Restocking Fee

Customers are responsible for return shipping costs unless the return is due to:

  • Shipping damage

  • Manufacturer defect

  • Incorrect item sent by Vestivium

Because outdoor kitchen products are freight shipments, return shipping costs may be significant.

Approved returns may be subject to a restocking fee of up to 15%.

Original shipping charges are non-refundable.

  1. Freight Delivery & Inspection

All freight deliveries must be inspected at the time of delivery.

If damage is found:

  • Note the damage on the delivery receipt

  • Take photos of packaging and product

  • Contact us within 5 days

Failure to report damage within 5 days may void the claim.

Do not discard packaging until the inspection is complete.

  1. Refused Delivery

If a shipment is refused without prior approval:

  • Shipping costs will not be refunded

  • Return freight charges will be deducted

  • A restocking fee may apply

Please contact us before refusing any shipment.

  1. Refunds

After the returned item is received and inspected, we will notify you of the approval status.

If approved, refunds will be issued to the original payment method.

Processing time may vary depending on your bank or payment provider.

Shipping costs, freight charges, and restocking fees may be deducted from the refund.

  1. Order Cancellation

Orders may be canceled before shipment.

Orders that have already shipped cannot be canceled and must follow the return process.

Custom or special-order products cannot be canceled once production has started.

Note: If you cancel your order before it ships, an additional 5% transaction fee will be charged.

  1. Contact Us

If you have any questions about returns or refunds, please contact us:

Vestivium Support
Email: service@vestivium.com
Website: https://www.vestivium.com
Contact Page: https://www.vestivium.com/pages/contact

We are committed to providing fair solutions while maintaining the standards required for large outdoor kitchen products.